Meet The Actors
Ruben
Ruben
Ruben
Ruben has been an amputee for 20 years. His left leg was amputated at the hip after a motorcycle accident. Having experienced different barriers over the years, and understanding what makes a negative experience to a positive experience, he can share that through role-play.
After studying acting for 2 years and has been a Disability Equali
Ruben has been an amputee for 20 years. His left leg was amputated at the hip after a motorcycle accident. Having experienced different barriers over the years, and understanding what makes a negative experience to a positive experience, he can share that through role-play.
After studying acting for 2 years and has been a Disability Equality Trainer for the last 15 years, has given him the knowledge and experiences to bring training to life. He has trained companies like TfL, Uber, London Borough of Enfield to name a few.
Abbie
Ruben
Ruben
Abbie is 28 years old with cerebral palsy that affects the left side of her body. Her impairment presents as mostly non visible, and she has plenty of experiences to draw on with role-play.
Working in film and tv has exposed her to many different working environments and personalities and she is familiar with both good customer service and not so good.
Isaac
Ruben
Isaac
Born and raised in East London, Isaac lives with a condition where he has no arms and has short legs. His personal and advocacy experiences with both excellent and poor customer service have given him valuable insight into what accessibility really means in this space.
He is eager to share these insights in a new way by taking part in rol
Born and raised in East London, Isaac lives with a condition where he has no arms and has short legs. His personal and advocacy experiences with both excellent and poor customer service have given him valuable insight into what accessibility really means in this space.
He is eager to share these insights in a new way by taking part in role-playing scenarios that teach others about inclusivity and service. By having him involved in this you get someone who not only talks about accessibility but also brings a lifetime of real experiences to help improve customer service for everyone.
Abi
Chris
Isaac
Abi is a 25-year-old woman with a vision impairment who has worked in the creative industries and accessibility for over five years.
Through her lived experience, performing arts background and training as an access coordinator and consultant, she brings to life scenarios of what good and bad customer service can look like, and how poor se
Abi is a 25-year-old woman with a vision impairment who has worked in the creative industries and accessibility for over five years.
Through her lived experience, performing arts background and training as an access coordinator and consultant, she brings to life scenarios of what good and bad customer service can look like, and how poor service can impact user experience and customer retention.
Her insights encompass intersectionality and culture to understand how to create inclusive environments and spaces. She focuses on user and client experiences with a non-judgmental approach to encourage conversation and learning. To date, she has worked on access and inclusion projects with organisations such as Six Nations, Wimbledon, Live Nation, BBC, The Valuable 500, and more.
Chris
Chris
Chris
Chris is 43 years old and was born in Ireland. He moved to London a number of years ago and works as a filmmaker and presenter. He has a condition called Osteogenesis Imperfecta, which makes him short in stature and uses both a manual and electric wheelchair. Chris is also deaf and uses hearing aids.
Chris works as a disability advocate an
Chris is 43 years old and was born in Ireland. He moved to London a number of years ago and works as a filmmaker and presenter. He has a condition called Osteogenesis Imperfecta, which makes him short in stature and uses both a manual and electric wheelchair. Chris is also deaf and uses hearing aids.
Chris works as a disability advocate and consultant, delivering panel sessions and talks to a variety of organisations around inclusion and accessibility. He has plenty of lived experience and knows when to point out bad customer service, especially after airlines have damaged his wheelchairs on a number of occasions. But also know what good customer services should look like.